1. Introduction
This Policy explains how cancellations and refunds are handled for candidates purchasing Recrovia Career Success services. It applies to Career Success Packages One, Two, Three and Four purchased by individual candidates through the Recrovia portal.
Recrovia is a trading name of Able Personnel UK Ltd. This Policy should be read alongside the Candidate Services Terms and Conditions and the information shown for the package before purchase.
2. Career Success Package Prices
The current Career Success package prices are:
- Career Success Package One – £195
- Career Success Package Two – £295
- Career Success Package Three – £495
- Career Success Package Four – £1,495
The total price payable will be shown before payment. All Career Success packages are paid in full at the time of purchase.
3. Your 14-Day Right to Cancel
Where a Career Success package is purchased online through the Recrovia portal, a candidate will normally have 14 days from the day after the contract is made to cancel the service.
If the candidate cancels within this 14-day period before Recrovia has started providing the service, the candidate will normally receive a full refund.
Nothing in this Policy removes or restricts any statutory consumer rights.
4. Starting the Service Within the 14-Day Cancellation Period
A candidate may want their Career Success service to begin before the 14-day cancellation period has ended, for example by booking an early session or asking Recrovia to start personalised CV, LinkedIn, interview or career work.
Before Recrovia starts providing a paid service during the 14-day cancellation period, the candidate should expressly request that the service starts early and be told that, if they later cancel during that period, they may have to pay a reasonable amount for the service already provided.
If the service is fully completed during the 14-day cancellation period, the candidate may lose the right to cancel once the service has been fully performed, where the legal requirements for starting and completing the service early have been met.
5. Career Success Package One – £195
Package One includes personalised career discovery, CV review and rewrite, LinkedIn profile review and a personal career action plan.
If the package is cancelled before Recrovia has started any personalised work and within any applicable cancellation period, a full refund will normally be provided.
If the candidate has expressly asked Recrovia to start during the 14-day cancellation period and work has started, any refund may be reduced by a reasonable amount reflecting the part of the service already provided.
After the statutory cancellation period has ended, cancellation will be reviewed according to the work already completed and the work remaining. Recrovia will not automatically retain the full package price where a substantial part of the agreed service has not been provided.
6. Career Success Package Two – £295
Package Two includes personalised interview preparation, a one-to-one mock interview, difficult interview question support, confidence coaching and salary and offer advice.
The same 14-day cancellation rights described above apply. Where a candidate has asked Recrovia to begin during that period, completed sessions, interview preparation and other personalised work already provided may be taken into account when calculating any refund.
After the statutory cancellation period, any cancellation will be reviewed according to the stage reached and the services already delivered.
7. Career Success Package Three – £495
Package Three combines the support included in Packages One and Two and adds LinkedIn optimisation, a personalised job-search strategy, employer insight and a 30-Day Success Plan.
The same 14-day cancellation rights described above apply. Where work has started at the candidate’s express request during that period, any refund may be reduced by a reasonable amount reflecting the service already provided.
If the package is cancelled after the statutory cancellation period, Recrovia will consider the individual elements already completed, sessions already provided and personalised work already undertaken when determining whether any amount remains refundable.
8. Career Success Package Four – £1,495
Package Four includes the services within Package Three together with dedicated one-to-one career mentoring, mindset and confidence support, personal accountability, ongoing career support and progress reviews.
The same 14-day cancellation rights described above apply. If the candidate asks for the programme to start during that period, work and sessions already provided may be charged for on a reasonable and proportionate basis if the candidate then cancels.
Because Package Four is a longer programme, cancellation after the statutory cancellation period will be assessed according to the stage reached, sessions completed, personalised work undertaken and the part of the programme that has not yet been delivered. Any amount retained must reflect the circumstances and the service already provided.
9. Sessions, Rearrangements and Missed Appointments
Candidates should give as much notice as reasonably possible if they need to rearrange a booked Career Success session.
Where a candidate misses a booked session or gives very short notice, Recrovia may treat that session as provided where Julie had reserved the time and prepared for the session. Recrovia will consider exceptional circumstances fairly.
Any specific notice period or rearrangement rule applied to booked sessions should be clearly shown to the candidate before purchase or booking. This Policy does not create a fixed missed-session charge unless that rule has been separately communicated and agreed.
10. Career Outcomes
Career Success services provide personalised career, CV, LinkedIn, interview, job-search and mentoring support according to the package purchased.
Recrovia does not guarantee that a candidate will receive an interview, secure a job offer, obtain a particular salary, achieve a promotion or make a successful career change. A candidate not achieving a particular employment outcome does not by itself create a right to a refund where the agreed service has been provided with reasonable care and skill.
11. Where Recrovia Cannot Provide the Service
If Recrovia cannot provide a material part of a paid Career Success service for reasons within our control, we will review the circumstances and provide an appropriate remedy. This may include completing or repeating the affected service, rearranging it, or providing an appropriate price reduction or refund where required.
This does not affect the candidate’s rights where a service is not provided with reasonable care and skill or does not conform to the contract.
12. How to Cancel or Request a Refund
Candidates should make a cancellation or refund request using the contact route published within the Recrovia portal or in their purchase confirmation.
Please provide the candidate’s name, email address, package purchased, payment information and the reason for the request. A candidate does not need to use any particular wording to exercise a statutory right to cancel, but the request should clearly state the decision to cancel.
Recrovia may ask for further information where reasonably needed to identify the purchase and review the request.
13. Refund Method and Timing
Where a refund is due under the candidate’s statutory rights, it will be made without undue delay and within the period required by law. Where required, this will be within 14 days of Recrovia agreeing that the candidate is entitled to the refund.
Refunds will normally be returned using the same payment method used for the original purchase, unless the candidate expressly agrees otherwise. Recrovia will not charge a fee for a statutory refund.
14. Consumer Rights
Career Success services must be provided with reasonable care and skill and in accordance with the information that forms part of the contract. Where the service does not meet the required standard, the candidate may have statutory remedies including repeat performance or an appropriate price reduction.
Nothing in this Policy excludes or limits rights that cannot legally be excluded or limited.
15. Changes to This Policy
We may update this Policy from time to time to reflect changes to Recrovia services, pricing, payment arrangements or legal requirements. The latest version will be available through Recrovia.
16. Contact Us
If you have questions about this Policy, a cancellation or a refund request, please contact Recrovia using the contact details published within the Recrovia portal or provided with your purchase confirmation.