1. Introduction
This Policy explains how cancellations, renewals, refunds and credits are handled for employer services purchased from Recrovia. It applies to employer and business customers using Recrovia platform products and Human Touch recruitment, compliance and onboarding services.
Recrovia is a trading name of Able Personnel UK Ltd. This Policy should be read alongside the Employer Terms and Conditions and any service-specific information shown before purchase.
2. Prices and VAT
The prices below are shown exclusive of VAT. VAT will be added at the applicable rate. The price and VAT payable will be shown before payment or confirmed before an invoice is issued.
3. Recrovia Advert - £149 + VAT per vacancy
A Recrovia Advert provides one vacancy for 30 days together with the platform features included with that vacancy.
A full refund may be requested if the order is cancelled before the vacancy has gone live and before Recrovia has started providing the service. Once the vacancy has gone live, the fee is non-refundable for a change of mind or because the employer fills, closes or withdraws the vacancy early. Recrovia does not guarantee a minimum number of applications, interviews or hires.
If Recrovia is unable to provide a material part of the paid service because of a fault on our side, we may provide an appropriate refund, service credit or replacement period, depending on the circumstances.
4. Recrovia Search - £89 + VAT per user, per month
Recrovia Search is a monthly subscription. Payment is taken by debit or credit card through Stripe and the subscription renews automatically each month until cancelled.
The subscription may be cancelled at any time before the next renewal payment is due.
After cancellation, access continues until the end of the current paid billing period.
No further monthly payment will be taken after the cancellation takes effect.
Payments already made are normally non-refundable, including where the service is cancelled part way through a billing period.
This does not affect any rights or remedies that cannot legally be excluded.
5. Recruitment Support - £149 + VAT per vacancy
A full refund may be requested if the service is cancelled before a Recrovia consultant has started work. Once work has started, there is no automatic right to a full refund. Where only part of the service has been completed, Recrovia may offer a proportionate refund or service credit for work not yet provided, taking account of work already completed.
6. Interview Package - £249 + VAT per vacancy
A full refund may be requested before candidate screening, interview preparation or other work on the package has started. Once work has started, there is no automatic right to a full refund. If the service is cancelled part way through, any refund or service credit may be calculated according to the work already completed and the work remaining.
7. Candidate Search and Shortlist - £495 + VAT per vacancy
A full refund may be requested before Recrovia starts searching, reviewing, contacting or shortlisting candidates for the vacancy. Once search or candidate work has started, there is no automatic right to a full refund. Where appropriate, Recrovia may provide a proportionate refund or service credit for the part of the service not yet delivered.
Recrovia does not guarantee that a search will result in a successful hire or that every candidate contacted will remain interested or available.
8. Right to Work and References - £59 + VAT per candidate
A full refund may be requested before any check, document review or reference request has started. Once checks or reference requests have started, there is no automatic right to a full refund. Any third-party or external costs already incurred are non-refundable. Where part of the service has not yet been provided, Recrovia may consider a proportionate refund or service credit.
9. Enhanced DBS Check - £125 + VAT per candidate
A full refund may be requested only before the DBS process has started and before any DBS, Registered Body, umbrella body or other third-party fee has been incurred. Once an application has been submitted or an external fee has been incurred, those costs are non-refundable. Any refund for an unprovided part of the service will take account of costs and work already incurred.
10. Compliance Plus - £225 + VAT per candidate
A full refund may be requested before any part of the Compliance Plus service has started. Once DBS, right to work, reference, qualification or other checks have started, there is no automatic right to a full refund. Any external fees already incurred are non-refundable. A proportionate refund or service credit may be considered for elements that have not yet been started or provided.
11. Offer and Onboarding Support - £149 + VAT per candidate
A full refund may be requested before Recrovia starts the offer or onboarding service. Once the offer process, candidate contact or onboarding work has started, there is no automatic right to a full refund. The service may include agreed contact and follow-up during the onboarding period, but it does not guarantee that a candidate will start employment or remain employed.
A candidate withdrawing, declining an offer, failing to start or leaving employment does not by itself create a right to a refund where Recrovia has provided the agreed service.
12. Human Touch Services Cancelled Part Way Through
For Human Touch services, the amount of any refund or service credit will depend on the stage reached when cancellation is received. Recrovia may take account of work already completed, time reasonably committed to the service and non-recoverable third-party costs. Any refund or credit offered will relate only to the part of the service that has not been provided.
13. Where Recrovia Cannot Provide a Service
If Recrovia cannot provide a material part of a paid service for reasons within our control, we will review the circumstances and may offer a refund for the unprovided element, a service credit or a replacement service. Where a third-party service is involved, any non-recoverable third-party charges may need to be taken into account.
14. How to Cancel or Request a Refund
Employers should cancel a Recrovia Search subscription through the cancellation option made available within their account or by using the contact route published by Recrovia. For all other services, cancellation or refund requests should be made using the contact details published on the Recrovia website.
Please provide the employer name, service purchased, vacancy or candidate details where relevant, order or invoice information and the reason for the request. We may ask for further information where needed to review the request.
15. Refund Method
Where a refund is approved, it will normally be returned using the original payment method where possible. Processing times may vary depending on the payment provider or card issuer.
16. Changes to this Policy
We may update this Policy from time to time to reflect changes to Recrovia services, pricing, payment arrangements or legal requirements. The latest version will be available on the Recrovia website.
17. Contact Us
If you have questions about this Policy, a cancellation or a refund request, please contact Recrovia using the contact details published on our website.